Responsible outreach.
Respect for your choice.

Scope and communication standard

This policy sets standards for marketing calls and messages made by or on behalf of TerraVox Communication for U.S. campaigns. The Telephone Consumer Protection Act (TCPA), FCC rules, the FTC Telemarketing Sales Rule (TSR) where applicable, state law and insurance-program rules can impose different requirements. A BPO arrangement does not remove those responsibilities.

These are requirements for campaign conduct, rather than a claim of regulatory certification or a guarantee about every past communication.

Permission before marketing

Our company standard requires documented prior express written consent before a marketing campaign uses automated dialing, artificial or prerecorded voices, or marketing texts. The authorization must explain the contact being permitted, identify the relevant seller and number, and make clear that consent is not a condition of purchase. Campaign teams must apply any additional legal requirements for the recipient, technology and jurisdiction.

A purchased lead, referral, published phone number or general website enquiry is not, by itself, evidence of that permission. This website’s business and recruitment checkboxes concern responses to those specific submissions.

FCC calling rules — 47 CFR § 64.1200

Do Not Call preferences

Before consumer telemarketing, campaign teams must check applicable National Do Not Call restrictions using Registry data obtained no more than 31 days before the call, along with the relevant company-specific suppression list. Any permitted exception needs a documented basis. A request not to be called overrides reliance on an established business relationship.

Staff must accept requests to stop marketing without requiring a purchase, fee or further sales conversation. FTC Do Not Call guidance

Calling hours and truthful identification

Our standard limits consumer marketing calls to 8:00 a.m.–9:00 p.m. at the recipient’s location, with narrower state or program limits applied where required. Campaign staff must identify the seller and sales purpose accurately, use authorized caller identification and avoid misleading claims, pressure or impersonation.

A recruitment night shift in Pakistan does not determine when a U.S. recipient may be called. FTC Telemarketing Sales Rule

Withdrawing permission

A recipient may withdraw permission through any reasonable method that clearly asks for the covered calls or messages to stop. Where two-way marketing texts are used, a STOP reply or another clear opt-out request must be recognized. Email and telephone are additional contact options, rather than exclusive methods.

Covered revocation requests must be handled within a reasonable time, no later than ten business days after receipt under the applicable FCC rule. Campaign teams must also apply any stricter deadline or program rule. FCC consent-revocation order

Campaign records and oversight

Campaign arrangements must assign responsibility for consent evidence, applicable suppression checks, scripts, call records and request handling. Where the TSR applies, its required telemarketing records generally have a five-year retention requirement; some periods run from the end of use or a contract’s expiry. These campaign rules are separate from retention of website enquiry emails and recruitment information.

Quality review must address accurate statements and customer preferences as well as the requirements of the specific campaign. FTC recordkeeping guidance

Medicare and insurance activity

Medicare Advantage marketing has additional restrictions on unsolicited telephone, text and voicemail contact. Beneficiary permission or another permitted basis is required; a general TCPA permission statement does not replace Medicare requirements. Applicable licensing, appointments, disclosures and scope-of-appointment rules must also be addressed before regulated advice or enrollment.

Final Expense and other insurance campaigns must follow the rules for their products and jurisdictions. Medicare Advantage beneficiary-contact rules

Contact preferences and concerns

To raise a concern about a TerraVox-related call or message, email info@terravoxco.com, call 051-6112563, or clearly tell the caller you do not want further marketing.

Include the number contacted, the approximate date and time, and the business or campaign name if known. A CNIC number, Medicare number, health record or payment detail is unnecessary for a contact-preference request. An email-client handoff does not itself confirm that your request has been sent.

Independent consumer resources

You can also visit the National Do Not Call Registry, FCC Consumer Complaint Center or FTC ReportFraud service. These independent resources are not operated by TerraVox.